Canada's home warranty and vehicle warranty regulators, by province

Our warranty complaint data: US vs. Canada page covers why Canada has no single national complaint index the way the NAIC runs for US-licensed insurers. This page is the practical follow-up: which specific provincial body actually holds the checkable record for a given province, and how to search it directly, rather than taking a builder's or provider's own claim at face value.

Ontario

A new-home builder's licence, complaint and discipline history, and construction record are checked against the Home Construction Regulatory Authority's own Ontario Builder Directory — a searchable public database covering thousands of licensed builders and vendors, including licensing history and any convictions or discipline, since HCRA took over builder licensing from Tarion in 2021 (see our Ontario new-home warranty page for that split). Tarion itself remains the place to check warranty enrollment and file an actual claim, not licensing status. For a vehicle warranty sold through a registered dealer specifically, the Ontario Motor Vehicle Industry Council runs its own dealer and salesperson search, showing registration status and enforcement history.

British Columbia

Builder licensing and new-home warranty-insurance registration are checked separately, matching the two-regulator split described on our British Columbia home warranty page: BC Housing's Licensing and Consumer Services Branch runs the Licensed Residential Builder registry and a separate New Homes Registry for warranty-insurance enrollment on a specific home, while the BC Financial Services Authority (BCFSA) regulates which private insurers are approved to actually underwrite that warranty insurance — the body to check if the question is about the insurer standing behind the warranty, not the builder itself.

Alberta

Alberta runs both halves — builder licensing and warranty registration — through one public registry at homewarranty.alberta.ca, covering a builder's licence status, build history, and any administrative penalties under the New Home Buyer Protection Act (see our Alberta home warranty page). For a purchased vehicle warranty, which Alberta separately classifies as insurance, the checkable record is the Alberta Insurance Council's own licensee lookup, confirming whether the seller or underwriting insurer actually holds the licence Alberta now requires (see our Alberta vehicle warranty page).

Quebec

Every new-home builder covered by Quebec's mandatory guarantee plan must be accredited by Garantie de construction résidentielle (GCR), searchable through GCR's own répertoire des entreprises (company directory) — the body that actually pays a claim if a builder defaults, per our Quebec new-home warranty page. The Régie du bâtiment du Québec (RBQ) oversees GCR itself and licenses contractors more broadly. For the extended-warranty disclosure rules taking effect October 5, 2026 (see our Quebec extended warranty page), the enforcing body is the Office de la protection du consommateur (OPC), which also fields general consumer complaints against a Quebec merchant.

Saskatchewan

Saskatchewan has no equivalent mandatory statutory new-home builder-warranty registry the way Ontario, BC, Alberta, and Quebec each do (see our page on provinces without one) — coverage there is a private, contractual arrangement between builder and warranty provider, not something a public registry tracks. Where a vehicle warranty is sold as insurance, though, the Financial and Consumer Affairs Authority (FCAA) licenses that seller through the General Insurance Council of Saskatchewan, and FCAA's own registration and licensing system lets a buyer confirm that licence directly (see our Saskatchewan vehicle warranty page).

Manitoba, and provinces with no dedicated regulator

Manitoba passed a mandatory new-home warranty law in 2013 and repealed it before it ever took effect (see our Manitoba page) — there's no dedicated warranty registry to check there, or in New Brunswick, Nova Scotia, Prince Edward Island, or Newfoundland and Labrador, none of which has legislated a mandatory new-home warranty at all. In each of these, the applicable checkable body is the general provincial consumer-protection office instead — Manitoba's Consumer Protection Office or New Brunswick's Financial and Consumer Services Commission (FCNB), for example — which fields individual complaints but, as our complaint-data comparison page explains, doesn't publish a per-company complaint index the way a US state insurance department's Consumer Information Source feed does.

What this directory is, and isn't

None of these bodies publishes a ranked complaint composite the way California's Department of Insurance does for a few US insurance lines (see our US complaint-data guide). Checking a Canadian provider means confirming its actual licence or accreditation status directly with the regulator that issues it — the same "verify with the regulator, not the seller's claim" principle behind point 3 of our standard — rather than pulling one national number the way a US shopper sometimes can.

General provincial consumer-protection offices — Consumer Protection BC, the Office de la protection du consommateur (Quebec), and Consumer Protection Ontario among them — handle general consumer complaints in every province listed above, regardless of whether that province has a dedicated warranty regulator. Filing there is always available, even where a dedicated registry isn't.